GENERAL INFORMATION Microteam Ltd. - sale of IT equipment and stationery
and production of toner, ink and ribbon for printers Kurilovecka 1
HR9123600001102572706 - Zagrebacka banka DD
HR3023400091110822931 - Privredna banka DD
HR7024020061100807245 - Erste Bank DD
Tel: + 385 1 6219 280
Fax: + 385 1 6219 282
Mob: + 385 95 9088 881
Store hours: Monday - Friday 8 am - 8 pm Saturday 8 am-8pm
We don't work on Sundays and holidays
Names used in sales BUYER - is a person who, after examination and selection, entered their information in the customer identification form, who is over 18 years of age and is resident in the Republic of Croatia. MICROTEAM - is a web portal owned by MICROTEAM Ltd, Kurilovečka 1, 10410 Velika Gorica SELLER - is Microteam Ltd. OFFER - is the document on which you meet the conditions and prices shown on the offer.
The prices are retail and include VAT. Prices shown are the lowest retail prices including VAT. The displayed price includes a discount of 5% on cash, card or wire payment and related promotional discounts. The valid price is the one that was valid on the day the offer was made.
Offer - Displays selected goods, with prices in accordance with the approved payment method and any current promotions and the shipping amount. The total price listed on the offer is the price charged to the buyer.
We reserve the right to change prices without notice. All ordered goods will be delivered at the prices that were current when making the offer.
INSTRUCTIONS FOR USING THE WEB SHOP
Take a look through our detailed search engine and sort the products of your choice. You can choose products from different product groups and types. When reviewing a product, be sure to look at the offer on the action and see clarifications about the product and its price. When you define your payment parameters, your offer will also create a price.
The first time you make an offer, you will receive an automatically generated message to your e-mail address with the username and password you use for your next purchase.
Explore payment methods by reviewing your payment link.
Select the product, method of payment, place of payment, place of delivery, and enter the desired quantity.
Make an offer at which you will receive a final price and a discount.
Please wait for the offer confirmation, which you will receive by email shortly or we will contact you by phone.
The confirmation of the offer ensures the delivery of the required product by the supplier. Or simply send a request via the web form under the contact link about the current availability of goods.
Delivery is free of charge for invoices above 2,000 kn, ie for PRINT TEAM products - inks, toners and ribbons over 200 kn. For invoices under 2,000 kn, ie for PRINT TEAM products - inks, toners and ribbons under 200kn the shipping cost is 30 kn.
Delivery time begins with receipt of payment to your Microteam account. For payments in Croatian commercial banks, this is usually the next business day from the date of payment, and for payments in the branches of Croatian Post, two business days after payment.
Pursuant to Article 57 of the Consumer Protection Act, the Seller must inform the Buyer in a clear and understandable manner about:
the main features of the good or service, as far as is appropriate with respect to the good or service and the medium used to convey the notice
your name and headquarters, your phone number, and, if applicable, your email address
if applicable, the name and registered office of the merchant on whose behalf and / or for whose account they are
the geographical address of the place of business, that is, the geographical address of the place of business of the trader on whose behalf and / or for whose account he is acting and to which the consumer may address his complaints, if that place is different from the seat referred to in point 2 of this Article < / li>
the retail price of a good or service, and if the nature of the good or service does not allow the price to be calculated in advance, the method of calculating the price and, if applicable, other costs of transport, delivery or postal services, or that these costs may be charged if they cannot be reasonably calculated in advance
the cost of using the means of remote communication for the purpose of contracting, if these costs are not charged at the basic rate
the terms of payment, the terms of delivery of the goods or of the service, the time of delivery of the goods or the provision of the service and, if any, the manner of handling consumer complaints by the merchant
the conditions, deadlines and procedure for exercising the right to unilaterally terminate the contract as well as the form for unilateral termination of the contract in accordance with Article 74, paragraph 1 of this Law, in cases where this right exists
that the consumer is obliged to bear the cost of returning the goods in the event that he exercises his right to unilaterally terminate the contract referred to in Article 72 of this Law, or, on the cost of returning the goods, in the case of distance contracts, because of his nature he cannot to be returned by mail in the usual manner
in the event that it exercises its right to unilaterally terminate the contract referred to in Article 72 of this Act after having made a request in accordance with Article 64 or Article 70 of this Act, the consumer shall be obliged to pay the trader a reasonable part of the price in accordance with Article 77, paragraph 7 of this Law
that the consumer cannot exercise the right to unilaterally terminate the contract referred to in Article 72 of this Law, in cases in which, pursuant to Article 79 of this Law, this right is excluded, or on the assumptions under which the consumer loses the right to unilaterally terminate the contract li>
the existence of liability for material defects
the existence of appropriate rules of conduct for the trader, as defined in Article 5, point 18 of this Law
the duration of the contract, if the contract is concluded for a fixed term, that is, the terms of termination or termination of a contract which is concluded for an indefinite period, or which is automatically extended
the minimum period within which a consumer is bound by a contract, if any
a security deposit or other financial security that the consumer is obliged to pay or obtain at the merchant's request, as well as the terms of payment of that deposit or the terms of obtaining another financial security
if applicable, the functionality of the digital content, including the necessary technical safeguards for such content
if applicable, the interoperability of digital content with computer or software that the merchant knows or should know
Out-of-court dispute settlement mechanisms, or compensation systems, and how the consumer can use them.
Notice on Consumer Written Complaint
All complaints pursuant to Article 10 of the Consumer Protection Act (Official Gazette 41/2014) may be sent by buyer by post, fax or e-mail, as well as at the Seller's business premises / shops at Velika Gorica, Kurilovečka 1. If the complaint is filed on business premises / stores, the Seller is obliged to confirm his receipt in writing immediately.
Information required to file a complaint:
by mail - at: Kurilovecka 1, 10410 Velika Gorica ,
by email - to the email address: firstname.lastname@example.org ,
by fax - to: + 385 1 6219 282 ,
or directly at the premises at Velika Gorica, Kurilovečka 1. In order for the Seller to acknowledge receipt of a written complaint in accordance with Article 10, paragraph 5 of the Consumer Protection Act, and then respond to the same, the Buyer must provide accurate information for receipt thereof. />
Response to the Buyer's Objection The Seller shall give in writing, in accordance with the Consumer Protection Act, no later than 15 days from the receipt of the complaint. Otherwise, the Buyer may contact the State Inspectorate or the Consumer Protection Association.
Right to unilaterally terminate a distance contract
The Buyer has the right to terminate the contract unilaterally within 14 (fourteen) calendar days from the date of delivery of the distance purchased product, without giving any reason.
The time limit is pre-emptive and begins to run from the day the product, which forms the subject of the contract, is surrendered to the Buyer, or to a third party other than the carrier.
In order for the Buyer to be entitled to unilaterally terminate this Agreement, he must inform the Seller of his decision to unilaterally terminate the contract before the deadline, by unambiguous statement sent by post, fax or e-mail, stating his name, address , phone, fax, or email address.
In the event of termination of the contract, each party is obliged to return to the other what it received under the contract.
The buyer is obliged to bear the cost of returning the goods in the event that he exercises his right to unilaterally terminate the contract referred to in Article 72 of the Consumer Protection Act. In the case that for distance contracts the goods cannot be returned by mail in the normal way, by nature, the cost of returning the goods otherwise shall also be borne by the Buyer. The Buyer must return the goods without delay and within 14 days at the latest, when, pursuant to Article 74 of the Consumer Protection Act, he has informed the Seller of his decision to terminate the contract. The Buyer shall be deemed to have fulfilled his obligation in a timely manner if, before the expiry of the above period, he has sent the goods or delivered them to the Seller. The buyer is responsible for any impairment of the goods resulting from the handling of the goods, except for what was necessary to determine the nature, characteristics and functionality of the goods.
The Seller must, without delay, and within 14 days after receiving the notice of the Buyer's decision to terminate the contract in accordance with Article 74 of the Consumer Protection Act, must return to the Buyer all the payments made by the Seller under the contract. The Seller is under no obligation to refund any additional costs resulting from the Buyer's explicit choice of a type of transportation other than the standard transportation offered by the Seller. The Seller must return the payment only after the goods have been returned to him, that is, after the Buyer has provided him with proof that he has sent the goods back to the Seller, if the Seller would have been informed thereof before receiving the goods. The Seller must make a refund using the same means of payment used by the Buyer in making the payment unless the Buyer expressly agrees to another payment method, assuming that the Buyer is not obliged to pay any additional costs for such a refund.
The buyer is not entitled to unilaterally terminate the contract if:
- the contract has been fully fulfilled by the Seller and the fulfillment has started with the express prior consent of the Buyer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract if the contract is fully fulfilled
- the subject matter of a contract for goods or services whose price is dependent on changes in the financial market that are outside the influence of the Seller and which may occur during the term of the Buyer's right to unilaterally terminate the contract
- the object of the contract is goods which are made to the specification of the Buyer or which are clearly adapted to the Buyer
- The Buyer specifically requested a visit from the Seller to perform urgent repairs or maintenance work, provided that during such a visit, in addition to those services specifically requested by the Buyer, the Seller provides other services or supplies other than necessary goods the customer has the right to unilaterally terminate the contract in connection with these additional services or merchandise
- the subject of the contract is the delivery of sealed audio or video recordings, or computer programs, which are printed after delivery
- the object of the contract is the delivery of digital content not delivered on the physical medium if the fulfillment of the contract started with the express prior consent of the Buyer and with his confirmation that he is aware of the fact that he will lose the right to unilaterally terminate the contract.
If the product is returned defective, with major damage to the product or packaging or without parts and documentation, and if it is not delivered within 8 days, the Buyer is deemed not to have fulfilled its obligation to return the goods and the Seller is not obliged to make a refund . li>
The confirmation of receipt of the notice of unilateral termination of the contract will be sent by the Seller to the Buyer by electronic mail.
unilateral termination form
Liability for Material Defects
The seller is responsible for the material defects of the product in accordance with the Law on Obligations (Articles 400-422).
The Seller is responsible for the material defects of the things that it had at the time of passing the risk to the Buyer, whether or not it was aware of it. The Seller shall also be liable for any material defects which occur after the transfer of risk to the Buyer if they are due to a cause that existed before. It is presumed that a defect occurring within six months of the risk transfer has existed at the time of the risk transfer, unless the Seller proves otherwise or otherwise from the nature of the thing or the nature of the deficiency. The seller is not responsible for a minor material defect.
A material disadvantage exists:
if the item does not have the required properties for its regular use or for traffic
if the item does not have the special use properties for which the Buyer procures it, which was known to or required to be known to the Seller
if the thing does not have the characteristics and qualities that are explicitly or tacitly contracted, or prescribed
when the Seller has submitted an item that is not identical to the sample or model, unless the sample or model is shown for informational purposes only
if the item does not have properties that otherwise exist with other items of the same type and that the Buyer could reasonably expect according to the nature of the item, especially considering the public statements of the Seller, the manufacturer and their representatives about the properties of the item (advertisements, item labeling, etc.) li>
if the item is improperly assembled, provided the installation service is included in the fulfillment of the sales contract
if the incorrect installation is due to defects in the assembly instructions.
If the Buyer, on the basis of statements made by the manufacturer or his representative, expected the existence of certain characteristics of the item, the defect shall not be taken into consideration if the Seller did not know or need to know about these statements, or whether these statements were rebutted by the time the contract was concluded or did not affect the Buyer's decision. to enter into a contract.
The Seller is not responsible for defects if at the time of the conclusion of the contract they were known to the Buyer or could not remain unknown to the Buyer. The seller is also responsible for defects that the buyer could easily notice if he stated that the item had no defects or that the item had certain characteristics or features.